Help and Contact
Welcome to the new Slot.com!
Are you ready for the new Slot.com? Now you decide how to play. A bunch of surprises await you: many more games, challenges and emotions.
Additionally, you can access the games by categories, something that will help you find everything you enjoy much more easily.
We invite you to join an exciting world to break all your records and discover new challenges.
What happens to my current account?
Don’t worry! Your current account will remain precisely the way you left it and you will receive a welcome reward based on the position you had in the previous portal. Moreover, your wallet, your unlocked games and your position in the ranking will also store all your achievements.
How do I unlock my favorite games?
In the new Slot.com, you can access your favorite games through "gems". Gems are new treasures that allow you to unlock the game you pick. Each time you unlock a game, it will remain permanently available in your account so you can play with it whenever you want and for as long as you want. It's yours!!
How do I get gems?
- Level up! Now every time you level up you receive gems as a reward, equivalent to the position you are in.
- Accomplish daily missions! In addition to succeeding in your the daily Adventure Slot missions and receiving the reward in the chest, you can access additional gems as part of your prize.
- Beat your opponents! It is very important that you climb positions because we will now reward you every month with extra gems for your position in the ranking . Everyone gets a prize!
In addition, you can also obtain more gems any time you wish by entering our treasure store.
How do I participate in the Ranking?
The same way you did before! You just have to play your favorite games: as you add new prizes to your account, you will climb to new positions. Obtain more coins and improve your position in the Ranking! The higher the position, the better the prizes!
Furthermore you can check out your position compared to other Slot.com players and your friends whenever you want in the "RANKING" section.
How do I obtain coins?
In the new Slot.com, your magic bag of free coins will grow in line with your trophies. The more valuable the trophy, the bigger your bag!
- Wooden trophy: increases your bag by 100 coins.
- Bronze trophy: increases your bag by 500 coins.
- Silver trophy: increases your bag by 1.000 coins.
- Gold trophy: increases your bag by 2.000 coins.
- Diamond trophy: increases your bag by 4.000 coins.
- Legendary trophy: increases your bag by 10.000 coins.
Remember that you can pick it up every 4 hours and, in addition, your initial bag will contain 5.000 coins!
Changes in Adventure Slot
Now many more prizes for your accomplishments!
In the new Slot.com, there are greater rewards for performing missions. When you obtain the chest after accomplishing your missions, you will receive an additional prize in gems to unlock new games.
Remember that from now on, the minimum betting level to participate in challenges starts from 500 coins. You can’t miss out!
How do I set up an account?
Setting up an account on Slot.com is easy and free of charge. You just have to decide whether you're goint to use your Facebook account or your email
If you choose to sign up using your email, please click on Register and Play and fill in the fields provided. Once you've completed them all, we'll send an email to the address you've given us to verify your account.
It is not permitted login with a temporal account like yopmail, mailinator, fakeinbox …
If you wish to set up your account using Facebook, click Play with Facebook and enter your account details. If you choose to use your Facebook account, you won't receive a verification email as confirmation is automatic.
Once you've registered, you can get things rolling by winning coins, taking the title of track king in Slot Race and having a great time on the best slot machines.
I haven't received the confirmation email
Have you checked your spam folder? Sometimes the mail manager files it in this folder. If you find the mail, save it by marking it as 'not spam', and make sure to remove us from your spam list so that any news we send you will get through to you.
Looked in spam and it's not there? Maybe it got lost along the way. Get in touch with us and we'll help you look for it.
Forgotten your password?
If you've forgotten your password, just follow these simple steps:
- Click the 'recover password' link in the log in window:
- Enter the email address you used to register with Slot.com, and we'll send a mail to that address to recover your password.
- You'll receive a mail with a link. Click on the link to enter your new password. If it doesn't appear in your inbox, check your spam folder.
- The link will take you to a page where you can enter your new password. Once you've saved it, you'll be able to enter the site again with your user name and new password.
How do I remove my account?
Sure you want to delete your account? If you do so, you won't be able to recover your profile with all the progress you've made so far.
If you're sure about deleting your account, should you wish to return to our website in the future, you'll be able to set up a new user name easily but it will be a completely new account, without your current progress.
If you wish to leave the game, go to 'change your profile' and at the bottom of this screen, you'll find the delete your account option. Give us your email, user name and tell us why you wish to leave. We'll process your request within 72 hours.
What are the trophies for?
The trophies are more than something to show off to your friends, every trophy you achieve will raise 500 coins to your free bag that you can collect every 4 hours. The more trophies you get, more free coins you receive!
How can I earn trophies?
The trophies are the rewards to achieve the stars of each machine. How can you get the stars? It’s very easy, you only have to complete the different achievements of the different machine, and for every achievement that you complete, you will receive a star.
You can achieve a maximum of 6 trophies on every machine which are bronze, silver, gold, emerald, ruby and sapphire, but remember, in order to achieve the different trophies there is a minimum bet that you have to play to achieve it:
- Bronze: Minimum bet 250 coins
- Silver: Minimum bet 500 coins
- Gold: Minimum bet 1.000 coins
- Emerald: Minimum bet 5.000 coins
- Ruby: Minimum bet 20.000 coins
- Sapphire: Minimum bet 50.000 coins
How can I see my trophies?
To see your trophy gallery, you can go to you profile on Slot.com and select the option that it says “Trophies”
To see the trophies of a machine, you can see it on the page of the machine that you want to see the trophies, you only have to click where it says “+info” and you will see the trophy list that you have achieved for that machine and the ones that you have to achieve.
What is Adventure Slot?
Welcome to Adventure Slot! Each day you will find three challenges to tackle in order to attain the mission chest, but remember that you need a minimum bet of 1,000 coins to be able to undertake the different challenges.
Each challenge has its individual reward, and you must complete them within 24 hours because the challenges change every day.
If you succeed in ALL the day’s missions your reward will be even greater and you will receive it immediately after you have completed them! You will obtain the MISSION CHEST, which will contain a reward that varies depending on the difficulty of each mission.
How do I get the mission chest?
You will only attain the mission chest if you have been successful in ALL the day’s challenges, before the time runs out. You have 24 hours! Remember that the reward will vary depending on the level of difficulty of the missions.
How do I see the day’s missions?
To see which mission you must complete, you have to click on the map shown on the screen. Once you are on the missions page, you will see the challenges to be tackled as well as your progress and the prize that is in the chest.
How do I start the challenges?
You just have to choose the machine that you like the most and start spinning the reels. It’s that simple! Keep in mind the minimum bet needed to be able to complete the challenge, otherwise the challenge will not count toward your total.
What types of challenge are there?
In Adventure Slot we have 5 different types of challenge:
- Games: These challenges involve accumulating a defined number of games.
- Prize games: In this type of challenge you must accumulate a specific number of prizes. The value of the prize itself is not taken into account, only the total number of prizes you win.
- Win coins: In these challenges you must accumulate a total number of coins that must be won through prizes in the slots of your choice.
- Mini-games: In these challenges you have to enter the mini-games as many times as indicated. These may or may not be additional games on different machines. It’s up to you. And you can enter the same or different mini-games as many times as you need to in order to complete the challenge.
- Big Wins: In these challenges you have to win the big prizes. Get as many Big Wins as the challenge says you need and receive your reward!
How do I collect the prize for the missions?
When you complete a challenge, a pop up will appear informing you about the challenge you have successfully completed and the coins you have won. When you click on “collect prize”, the coins will be automatically added to the scoreboard. Once you have successfully completed the last challenge, two messages will appear on the screen: the first will inform you about the last challenge completed, and once you collect the coins from this you will see the second message, which will allow you to collect the mission chest.
What's the point of leveling up?
At Slot.com all registered users accumulate experience thanks to the games they play and this levels you up. When you level up, you coins are added to your scoreboard, you unlock new games and your maximum bet increases, meaning you can win bigger prizes.
Why has my level changed?
If you go into your account and your level isn't the same as when you left it, this might be because:
If you've never entered the site via Facebook until now, you might have created a new account with your social media account.
How do you get back to your regular account? Easy, just sign out and then sign back in with your user name and email.
What is the RanKing?
The RanKing is the classification of all players on the site. It's refreshed every month and a new battle begins to find out who will claim the site's throne and proclaim themselves the new king of Slot.com
At the end of the month, prizes are distributed among the 250 users with the highest scores in the classification:
1: 5.000.000 coins
2: 2.000.000 coins
3: 1.000.000 coins
4: 400.000 coins
5: 200.000 coins
6-10: 100.000 coins
11-25: 70.000 coins
26-50: 50.000 coins
51-100: 20.000 coins
101-250: 10.000 coins
Do you want to be the next king?
How do I get points in the RanKing?
The points that will help you beat your friends are prizes won in the games. The more prizes you win, the higher you'll climb!
I've bought coins but I've not received them
Bear in mind that your purchase might take a few minutes to be added to your scoreboard. If this happens to you,let us know so that we can try and sort out the issue for next time.
If you've bought coins and not received them, there might have been a problem in the payment process. Get in touch now and tell us which payment method you used, your user name and what you were buying.
We'll look into what might have happened and find a solution.
What payment methods can I use?
You can purchase more coins using the following payment options:
- Credit Card
- Trough your Google Play or iTunes account
Would you prefer another method of payment? Tell us about it here.
How to get Coins
How can I get coins?
You can get free coins in the following ways:
- Daily bonus. This refers to free coins that we give you each day you play on the website. The more days in a row you enter the site, the higher the bonus!
- Bonus every 4 hours. On our website, you'll be able to get free coins every four hours. We'll give you more coins as you get more trophies!
- We post on Facebook every day with news and even coin giveaways. Don't be the last to find out and follow us!
- In our newsletters, you'll receive emails with free coins and information on news and promotions.
How do I sign up to the newsletter?
Want to be the first to find out what's new on the website? If you sign up to our newsletter, you'll be the first to find out and also get free coins. What are you waiting for?
If you wish to sign up, go to 'change your profile' and tick the box Sign up to receive offrs and news
What's a promotional code?
Promotional codes are an alternative way of collecting coins. It's a code you'll find in all our Facebook publications.
But be careful! This code and the publication link are the same so that the coins can only be collected once. You choose - either you collect them with the code or by clicking on the link!
How do you cash in your promotional code?
To activate your promotional code, just select the Win Coins option. There will be a box on this page for you to enter your code.
If you're a mobile user, you can cash in your codes by clicking the coin icon.
Can I move coins from one account to another?
Coins are non-transferable. They cannot be exchanged with other users or sent to friends or family members.
Problems with the Games
Problems with the Games
Is the website or a particular game acting strangely? Don't worry, our technicians are bound to be working on it.Send a message providing all the details of the incident and we'll find a solution as soon as possible.
We're all ears!
We're happy to hear from you whether it's a doubt a suggestion or simply to say hi.
We take around 24-48 hours to reply because we need time to read and answer your email.